Your Admin Panel has been successfully installed. Follow the steps below to set up your MikroTik, create packages, and start earning.
First Time Login:
📍 Your admin URL format is yourcompany.ispledger.org/admin — replace yourcompany with your actual company name. For exampe if your company is called demo, use demo.ispledger.org
⚠️ Change your default password immediately after first login for security.
Don't know how to log in to MikroTik or give it internet? Watch this video first. If you already know how, skip to Step 1 below.
MikroTik for Absolute Beginners
Learn how to download Winbox, log in to MikroTik for the first time, give it internet, and troubleshoot common problems.
Connect MikroTik to Your Admin Panel
Follow this video guide to add your MikroTik router to the system.
Set Up Bandwidth Speeds
Define the download/upload speeds your customers will get per package.
Create Packages for Your Customers
Set up time-based or data-based packages with pricing for your hotspot.
Want to brand your hotspot? Go to Page Builder to fully customize your login page — change colors, logo, background, layout, and more. Make it yours!
Add M-Pesa Payment Gateway-Last Step
Go to Settings → Payment Gateway and follow this video to connect your M-Pesa so customers can pay directly.
"Connected without internet" — means the router doesn't have internet. Check your WAN/ISP connection.
Seeing an error on the login page? — Click the "Troubleshoot" button on the login page to see exactly what the problem is and how to fix it.
"Keep Alive timeout" — The user went out of network range and lost connection. This is normal.
Under Activation → Prepaid Users, check the "Disconnection Reason" column to see why a customer was disconnected.
When a customer gets disconnected, they can reconnect using any of these methods:
Just click "Sign In" on the hotspot page — it will reconnect automatically.
Click "Already Paid" and enter your username (it will be auto-filled).
Preferred: Use the M-PESA message to reconnect. Easiest for customers.
Force Reconnection: From the admin panel, go to Activation → Prepaid Users, find the user and click Force Reconnect. Useful when a customer is stuck.
Automatically notify your users on activation, reminders, and expiry:
💬 Your Personal Account Manager
Log in to your dashboard check at the bottom right or just at the bottom of the page your will see a button named support or with your managers name with a welcome message. That will be your personal account manager. They can help with setup, troubleshooting, or even do the full installation for you. If they don't respond or your issue isn't resolved, reach out through the channels below.
For support after 5pm, join our community groups:
📌 This is a notification number. For support, use wa.me/freeispradius
Struggling with the setup?
If you're unable to complete the installation yourself, don't worry log in to your dashboard check at the bottom right or just at the bottom of the page your will see a button named support or with your managers name with a welcome message. That will be your personal account manager. They'll handle the full setup for you.
📞 Contact Support for HelpStuck? Log in to your dashboard check at the bottom right or just at the bottom of the page your will see a button named support or with your managers name with a welcome message. That will be your account manager
They'll help you with setup, troubleshooting, or do the installation for you